Last updated June 14, 2023

If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original contents and packaging.

Return Process

To return an item, please email customer service at support@hydrobooster.ca to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Neild Innovations Inc
Attn: Returns
RMA #
6027 164 St
Surrey, British Columbia V3S3V9
Canada

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Exceptions

For defective or damaged products, please contact us at support@hydrobooster.ca to arrange a refund or exchange.

Questions

If you have any questions concerning our return policy, please contact us at:
support@hydrobooster.ca